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Crash Everytime When Access Webpage

EllisyaEllisya
Mabinogi Rep: 4,140
Posts: 412
Member
edited September 15 in Technical Support
Due recent Windows update (Microsof Edge), it seems those people who updated their windows as well are getting crashed (Client just makes error; Program is not working w/e message) whenever we access webpage (Which uses Internet Explorer) linked function, such as Guild Page and Cash Shop. I have tested many ways and it's just keep happening.

OS : Win 10 Home Ver 1703
Default Browser ; Google Chrome Version 60.0.3112.113 (Official Build) (64-bit)

IGN : Crea
Tarlach

Comments

  • LeiliciaLeilicia
    Mabinogi Rep: 2,480
    Posts: 272
    Member
    I have win10, and I can access guild page and cash shop pretty fine. Though Cash shop via in game page has always been laggy for me, way before win10s update.
  • EllisyaEllisya
    Mabinogi Rep: 4,140
    Posts: 412
    Member
    edited September 15
    Leilicia wrote: »
    I have win10, and I can access guild page and cash shop pretty fine. Though Cash shop via in game page has always been laggy for me, way before win10s update.

    Problem is that It was totally fine till today's Maintenance (window update). If it was just me then I wouldn't really mind. It's happening to 5 of my guildies, several people from mabinogi discord, even quite a lot of people in game were talking about that. Nothing is modified (client/files), no internet issue, no PC performance issue either. I'm 100% sure it's happening because of recent update (Windows/IE/Edge?).
  • LeiliciaLeilicia
    Mabinogi Rep: 2,480
    Posts: 272
    Member
    edited September 15
    That's strange, since I'm not affected by that at all. I'm not good at tech stuff like that, @Hardmuscle would probably have a better idea. eue; It could also be because I don't restart my laptop, so I may not have the same update file as you for windows 10.

    edit: I just checked and I need to update. Further pushes me to believe that this is why I'm unaffected by the same issue as you.
    Hardmuscle
  • BuffalosBuffalos
    Mabinogi Rep: 6,540
    Posts: 583
    Member, Mabinogi Ambassador
    I'm on the same Windows version and started noticing this crash as well. Mabinogi never opened web pages in your system's default browser: always forced IE for some ungodly reason. Did Microsoft officially stop updating IE on Windows 10?
  • EllisyaEllisya
    Mabinogi Rep: 4,140
    Posts: 412
    Member
    edited September 15
    Buffalos wrote: »
    I'm on the same Windows version and started noticing this crash as well. Mabinogi never opened web pages in your system's default browser: always forced IE for some ungodly reason. Did Microsoft officially stop updating IE on Windows 10?

    I just put the version and browser I use just in case xD

    Leilicia wrote: »
    That's strange, since I'm not affected by that at all. I'm not good at tech stuff like that, @Hardmuscle would probably have a better idea. eue; It could also be because I don't restart my laptop, so I may not have the same update file as you for windows 10.

    edit: I just checked and I need to update. Further pushes me to believe that this is why I'm unaffected by the same issue as you.

    Yea when I woke up, my PC was rebooted so I was like 'Hmm I guess there was a window update' on that day. Those people who didn't update their windows, like few of my friends, are not getting affected by this. T.T
  • KatherzKatherz
    Mabinogi Rep: 6,590
    Posts: 253
    Administrator, Nexon
    We are looking into this issue.
  • HardmuscleHardmuscle
    Mabinogi Rep: 9,175
    Posts: 1,762
    Member
    edited September 16
    @Katherz ~ After updating my operating system today, I checked this out. I did have some strange lag in Microsoft Edge when it first loaded up with MSN stuck to the homepage. I was unable to right-click/paste into the url line and the dang thing crashed shortly after (it didn't crash again the second time I ran it, but it did seem a little sluggish). ~ I'm pretty sure this is Microsoft's problem (as usual; they're good at those lately). :)

    Aside from the "Edge isolated crash" described above; I had no problem visiting any part of nexon.net, with IE, Edge, or Chrome, afterwards.

    64-bit Windows 10 Home
    Version: 1703
    OS Build: 15603.608

    Internet Explorer 11 Version: 11.608.15063.0
    Update Versions: 11.0.46 (KB4036586)

    Microsoft Edge 40.15063.0.0
    Microsoft EdgeHTML 15.15063

    Default Browser: Google Chrome Version 61.0.3163.91 (Official Build) (64-bit).
  • BelleBelle
    Mabinogi Rep: 710
    Posts: 13
    Member
    Opening cash shop causes main human character to crash. I was able to open the cash shop using an elf character
  • SamuelalexSamuelalex
    Mabinogi Rep: 2,090
    Posts: 430
    Member
    I would try updating your plugins for Java, Shockwave, and Flash Player as websites can act strangely if any of these are outdated compared to what the website needs to run. If you're already running latest versions you could try clearing your browser history to flush out any old cookie references and basically reload the page from scratch. Maybe check to make sure your browser is updated to the latest version and that you don't have any windows updates pending install. If all that fails you could try using another browser if possible to see if the functionality is more stable.
  • HardmuscleHardmuscle
    Mabinogi Rep: 9,175
    Posts: 1,762
    Member
    edited October 8
    Buffalos wrote: »
    Mabinogi never opened web pages in your system's default browser: always forced IE for some ungodly reason. Did Microsoft officially stop updating IE on Windows 10?
    @Buffalos

    IE received an update when I checked last Saturday (refer to my prior post for specifics). IE is an integrated part of the Windows Environment. Millions (literally millions, hundreds of millions; probably hundreds of billions; okay, maybe not that many, lol lots) of applications are built on it and around it. It's much more than, "a pathetic browser no one in their right mind wants to use in 2017". :trollface:
    Samuelalex wrote: »
    I would try updating your plugins for Java, Shockwave, and Flash Player
    @Samuelalex

    It's important to note; Java, Shockwave and Flash are only required on pages making 'exclusive' use of them; such as; (just for an example); the Cash Offer pages we no longer have access to. None of Nexon's pages are 'exclusively' dependent on Java, Shockwave, or Flash. By 'exclusive', I mean to imply a page, or area on a page, not capable of partial execution without it. Most modern browsers are running a built-in copy of flash for performance purposes (e.g. pepper flash). The majority of leading browsers are focused on HTML 5 to 6 and CSS 3 to 4 to 5 conversion.

    This means all of Nexon's domain should be accessible with none of those installed on your system. ~ Assuming you're on a modern system.

    I believe you can easily confirm this is true via simple removal; and test in an HTML5 compliant browser. ~ Chrome, Edge, Firefox, IE etc..

    It's also important to note (not necessarily right now, but just to take note of it), Adobe will begin deprecation of support for Flash through the year 2020. For references: Here's a copy of the currently installed programs on my system. Not including Apps and Updates. I use Java for MC and don't have Adobe Shockwave or Adobe Flash installed, because I don't use anything 'exclusively' requiring an installation of either one. :)

    ~ The future is pushing away the past.

  • AmyureAmyure
    Mabinogi Rep: 915
    Posts: 76
    Member
    Just adding a +1. Literally cannot spend nx on anything ingame.
  • 6f09096f0909
    Mabinogi Rep: 545
    Posts: 25
    Member
    +1 from me too. My game always crashes whenever I try to access the cash shop, and I hope it gets fixed soon.
  • HardmuscleHardmuscle
    Mabinogi Rep: 9,175
    Posts: 1,762
    Member
    edited September 21
    @Amyure and @6f0909 ~ Reset Internet Explorer.

    A previous update to Windows 10 made locating the Control Panel a nuisance, but it can still be done. Close the game down. Close and Exit the Launcher. Type Control Panel in Search (Windows Search; aka Cortana) and open it from the results list. Then go to Internet Options. (Control Panel > Internet Options). This opens Internet Properties; Click on the 'Advanced' tab at the top right. In the 'Advanced' tab window, click on the 'Restore advanced settings' button and then click 'Apply' at the bottom. Following that step, click on the 'Reset' button in the same area (to Reset IE). On the prompt; check the box to 'Delete personal settings' (for IE) and then click the 'Reset' button at the bottom of the prompt. Click Close.

  • BuffalosBuffalos
    Mabinogi Rep: 6,540
    Posts: 583
    Member, Mabinogi Ambassador
    Hardmuscle wrote: »
    @Buffalos

    IE received an update when I checked last Saturday (refer to my prior post for specifics). IE is an integrated part of the Windows Environment. Millions (literally millions, hundreds of millions; probably hundreds of billions; okay, maybe not that many, lol lots) of applications are built on it and around it. It's much more than, "a pathetic browser no one in their right mind wants to use in 2017". :trollface:

    Oh I know that it's hard-integrated in just about everything at this point. I'm just more surprised that devCAT/Korea haven't done what most other game companies have done and made web links open your computer's default browser instead of an instance of IE that's directly tied to the game's process. Or better yet, make purchases be streamlined and not need a web browser at all.
    Amyure wrote: »
    Just adding a +1. Literally cannot spend nx on anything ingame.

    The main website's webshop should still work. And I honestly find it easier to navigate and more responsive than the in-game shop.
    Hardmuscle
  • HardmuscleHardmuscle
    Mabinogi Rep: 9,175
    Posts: 1,762
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    edited September 25
    Buffalos wrote: »
    Hardmuscle wrote: »
    @Buffalos

    IE received an update when I checked last Saturday (refer to my prior post for specifics). IE is an integrated part of the Windows Environment. Millions (literally millions, hundreds of millions; probably hundreds of billions; okay, maybe not that many, lol lots) of applications are built on it and around it. It's much more than, "a pathetic browser no one in their right mind wants to use in 2017". :trollface:
    Oh I know that it's hard-integrated in just about everything at this point. I'm just more surprised that devCAT/Korea haven't done what most other game companies have done and made web links open your computer's default browser instead of an instance of IE that's directly tied to the game's process.

    Or better yet, make purchases be streamlined and not need a web browser at all.
    That is the reason they use it. Using Internet Explorer guarantees a compatible browser is available. I don't know how familiar you are with coding cross-browser html, but it's among the most tedious nail biting teeth smashing hate my life online things a programmer could ever do, without JavaScript. (I totally agree with moving away from browsers). :smirk:

  • EllisyaEllisya
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    FYI, this is not fixed (according to my friend)
  • HardmuscleHardmuscle
    Mabinogi Rep: 9,175
    Posts: 1,762
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    edited September 28
    Ellisya wrote: »
    FYI, this is not fixed (according to my friend)
    What isn't fixed? Disconnections from the Guild Page via a browser (outside of the game)?, or-- Disconnections from the Cash Shop (inside of the game)? There is a huge difference. The Guild Page can be accessed from your friend's choice of browser (it does not have to be Microsoft Edge). If the problem only exists in Microsoft Edge and only exists since Windows took an update; your friend should ask Microsoft to fix it, or rollback the update they installed to an earlier stable version. If you meant the Cash Shop isn't fixed in the game (inside of the game); have you told your friend to Reset Internet Explorer as I mentioned up above (have they done this)?

    -- have they cleared their browser cache and history; for the browser they are using? <-- this is important (not optional).

  • EllisyaEllisya
    Mabinogi Rep: 4,140
    Posts: 412
    Member
    edited September 28
    Hardmuscle wrote: »
    Ellisya wrote: »
    FYI, this is not fixed (according to my friend)
    What isn't fixed? Disconnections from the Guild Page via a browser (outside of the game)?, or-- Disconnections from the Cash Shop (inside of the game)? There is a huge difference. The Guild Page can be accessed from your friend's choice of browser (it does not have to be Microsoft Edge). If the problem only exists in Microsoft Edge and only exists since Windows took an update; your friend should ask Microsoft to fix it, or rollback the update they installed to an earlier stable version. If you meant the Cash Shop isn't fixed in the game (inside of the game); have you told your friend to Reset Internet Explorer as I mentioned up above (have they done this)?

    -- have they cleared their browser cache and history; for the browser they are using? <-- this is important (not optional).

    It's all answered above, the situation.

    It's not related with any browser thingy but recent update from Microsoft (Edge or IE w/e). And happening to pretty much everyone who updated their windows. Rollback-ing Windows doesn't sound like our responsibility but Nexon at this moment. But like Katherz said, they are looking into it and still working on it so... I guess we'll have to wait once more.
  • HardmuscleHardmuscle
    Mabinogi Rep: 9,175
    Posts: 1,762
    Member
    edited September 28
    Ellisya wrote: »
    Hardmuscle wrote: »
    Ellisya wrote: »
    FYI, this is not fixed (according to my friend)
    What isn't fixed? Disconnections from the Guild Page via a browser (outside of the game)?, or-- Disconnections from the Cash Shop (inside of the game)? There is a huge difference. The Guild Page can be accessed from your friend's choice of browser (it does not have to be Microsoft Edge). If the problem only exists in Microsoft Edge and only exists since Windows took an update; your friend should ask Microsoft to fix it, or rollback the update they installed to an earlier stable version. If you meant the Cash Shop isn't fixed in the game (inside of the game); have you told your friend to Reset Internet Explorer as I mentioned up above (have they done this)?

    -- have they cleared their browser cache and history; for the browser they are using? <-- this is important (not optional).

    It's all answered above, the situation.

    It's not related with any browser thingy but recent update from Microsoft (Edge or IE w/e). And happening to pretty much everyone who updated their windows. Rollback-ing Windows don't sound like our responsibility but Nexon at this moment.
    I realize what was (and what was not) answered above. Did you not see my other post in this thread? The one where I confirmed this to not be occurring? I still cannot replicate this. Microsoft Edge and IE (Internet Explorer) are both browsers. Just so we're clear on that. However, IE is internally linked to the game (Edge is not; Edge is externally used and not required at all). ~ If the disconnect is in the game; resetting IE as I instructed should correct the problem.

    In fact; Resetting Internet Explorer is something you should do every time it takes an update (and it clearly took one). :cookie:

  • IyasenuIyasenu
    Mabinogi Rep: 10,580
    Posts: 1,142
    Member
    Whatever the problem (Mabi running into an issue and having to close) was caused by, resetting IE like Hardmuscle said did seem to work for me.
    I'm able to use the in-game web shop once again.
    I wonder why there was even an issue this time though.

    IE had to have had updates before that didn't making accessing the in-game web shop crash Mabi itself.
    I mean, I'm assuming so. I don't use IE for much of anything.
    Hardmuscle