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Locked account help

JewelsJewels
Mabinogi Rep: 750
Posts: 57
Member
in Technical Support
Ok I have a close friend, her account suddenly says it's locked today- and to submit a request to fix it. Well she can't log on her account to do so, and we are kinda at a loss of what to do. Does anyone have any advice? :c

Comments

  • HardmuscleHardmuscle
    Mabinogi Rep: 9,155
    Posts: 1,757
    Member
    edited December 3
    Ask your friend for a screenshot of this "locked account" message (link it here). ~ and/or/additionally; Have your friend try to log-in on the following linked page: https://support-mabinogi.nexon.net/hc/en-us/requests/new. I realize you said your friend can't log-in (to the game, or the site?). Have they tried the site itself, or are they assuming it won't work? If your friend is using any type of proxy software - to hide their IP address... Ask them to turn it off / as this can trigger an auto-account-lock/temp-ban.