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I just purchased enough NX to buy a 45 set of Abyss boxes.
Upon trying to purchase it in-game, I was told I didn't have enough credit to buy it so I didn't get anything in my Item List.
However, the cost of those boxes was taken out of my credit...
I looked at my transaction history and the purchase was not as "Mabinogi - Abyss Dragon Box" but "Mabinogi - 40858052"
I also can't send a ticket because apparently, my account is a secondary one even though I never used it for Google or Facebook...
Any ideas?
Thanks.
Comments
Just know your details for your account and you should be fine. O_o
Just log in, get screencaptures of when your account had the funds taken out (this should be in purchase history) and they can investigate the issue; this is handy as proof of the fact the purchase occurred and when. They can see if you received them or not.
Also, when you're talking to them, be patient and polite. It's not fun being stressed, but getting upset only delays the action to fix your problem. The team they have are quite helpful.
Let us know how it goes!