[NEW MILLETIANS] Please note that all new forum users have to be approved before posting. This process can take up to 24 hours, and we appreciate your patience.
If this is your first visit, be sure to check out the Nexon Forums Code of Conduct. You have to register before you can post, so you can log in or create a forum name above to proceed. Thank you for your visit!

Can't Access Cash Shop 403 Forbidden

SamuruuSamuruu
Mabinogi Rep: 1,010
Posts: 53
Member
in Technical Support
A couple of months ago I was suddenly unable to access the cash shop in game, no clue why it randomly happened and it hasn't seemed to go away.

qK88fnk.png

The kicker is, it only happens on my main character on my main account. I logged into another character on the same account and it could access the cash shop just fine. I also tried another account entirely and it worked perfectly fine. So I don't think it's hardware related? I've tried various diagnostics and two different launchers (Nexon and Steam), nothing seems to work. I've even tried another computer.

I've already submitted two tickets in the last couple months and both of them got blown off and closed with no solution. Anyone know what causes this or how to fix it? It's pretty frustrating.