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Game won't open

SephyxSephyx
Mabinogi Rep: 100
Posts: 4
Member
in Technical Support
Does anyone know what would cause the game to not load period?

After crashing at 2pm EST Oct 26th, my launcher will load, I click the blue "play button" click yes on "do you trust this program" then "play" button changes to "in game" before returning to "play" button after about a minute. I've done 2 new launcher installations, 9 new game installations, and 2 times through steam. Only error message I have obtained was from using the old client shortcut which skipped launcher completely. https://cdn.discordapp.com/attachments/638194683209580565/638200653625425931/image0.jpg
link is to my error message.

I've tried all the trouble shooting obtainable through the website, sent ticket in (which was miserable)

Having looked at it with friends who play, they all have "crashed reporter.dlll" under Nexon>Library>Mabinogi>appdata>black cipher yet even my new installations don't have that.

Thanks, am open to trying anything (before just buying a new computer)

Comments

  • KensamaofmariKensamaofmari
    Mabinogi Rep: 28,855
    Posts: 6,326
    Member
    Have you tried removing all files related to Mabinogi/launcher and reinstalling it in a new folder?
  • SephyxSephyx
    Mabinogi Rep: 100
    Posts: 4
    Member
    I’ve removed all files Mabinogi related and deleted starting from new twice.
  • KensamaofmariKensamaofmari
    Mabinogi Rep: 28,855
    Posts: 6,326
    Member
    I think you need to download a new crashed reporter.dlll file. You should be able to download one off the web.
  • SephyxSephyx
    Mabinogi Rep: 100
    Posts: 4
    Member
    From where? I’m not exactly tech savvy
  • KensamaofmariKensamaofmari
    Mabinogi Rep: 28,855
    Posts: 6,326
    Member
    Google Mabinogi crashed reporter.dlll and there should be some options. I will not recommend which one because I cannot verify and vouch for the safety of 3rd party links and sites.
  • HelsaHelsa
    Mabinogi Rep: 11,050
    Posts: 2,040
    Member
    check if that dll is actually on your computer.
  • SephyxSephyx
    Mabinogi Rep: 100
    Posts: 4
    Member
    I have a dll under just appdata, but I don’t have a dlll under blackcipher folder.
  • HelsaHelsa
    Mabinogi Rep: 11,050
    Posts: 2,040
    Member
    If it's not in your trash. Uninstall. Manually erase any remaining files and folders (get all of them), and reinstall. Themida is throwing the error. That appears to be third party software that Nexon uses to protect Mabinogi from tampering, so is probably installed with the client, meaning so is the missing dll.