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Getting kicked off the game continuously

PepperPepper
Mabinogi Rep: 1,010
Posts: 89
Member
in Technical Support
I keep getting kicked off the game to the start Mabinogi page. Then when I start the game get to the second password. Sign in and get a code 3 error. Then If I quit the game and come back I have to do the fix the Launcher thing. Then it lets me back on. Only to happen 10 minutes later. Don t think its a problem with my laptop because its happening with my daughters laptop also.

Comments

  • HabimaruHabimaru
    Mabinogi Rep: 2,595
    Posts: 590
    Member
    This must be a recent occurrence ? Both laptops started having the same issue around the same time...?
    Do you or her remember installing anything new right before these issue started happening for you ?
    The first thought that came to mind was to do a scan on both laptops to check for the possibility of a virus that may be affecting your Wi-Fi net-work.
    More information will be needed in order to pin-point the problem. Here are just a few things to do on the check-list...:

    ・ Check if all latest Windows drivers are updated
    ・Scan for detecting possibility of network-viruses
    ・Recall any recent programs that may have been installed which might be causing interference
    ・Re-start laptop on a fresh boot to see if it resolves the disconnection-issue
    ・Power-cycle whatever router you're using in order to establish a fresh IP-connection to rule out the possibility of an IP-conflict (i.e.: unplug it for ~30s)

    We'll start with that, and if the issue is still not resolved, then we'll need to get some other information (perhaps even such things as laptop-model, manufacturer, etc).
  • DraechDraech
    Mabinogi Rep: 4,365
    Posts: 355
    Member
    This error and this kind of situation often pops up when your Internet connection's iffy, especially if both laptops are doing it at the same time. Use a wired connection instead of WiFi to optimize your connection, and restart your router if it keeps cutting off.
  • HelsaHelsa
    Mabinogi Rep: 14,970
    Posts: 3,247
    Member
    Pepper wrote: »
    I keep getting kicked off the game to the start Mabinogi page. Then when I start the game get to the second password. Sign in and get a code 3 error. Then If I quit the game and come back I have to do the fix the Launcher thing. Then it lets me back on. Only to happen 10 minutes later. Don t think its a problem with my laptop because its happening with my daughters laptop also.

    What is throwing the code 3 error? Windows? The client? The Nexon Launcher? Something else? Post a screenshot of the error.