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Support being marginally unhelpful

SagusSagus
Mabinogi Rep: 400
Posts: 5
Member
in Help
I got scammed in a drop trade last night (yes, yes, i know..) and contacted support about it. They got back to me today just saying that they can't discuss the issue further with me while they investigate and closed the ticket. Anyone else ever dealt with something like this? I'm probably not gonna see my gold again, am I?

Comments

  • KensamaofmariKensamaofmari
    Mabinogi Rep: 34,745
    Posts: 7,909
    Member
    That's why drop trades are never recommended. There's only so much they can do.
    Did you submit any evidence in your ticket? That might help depending on how credible your evidence is.
    How much gold did you lose?
  • SagusSagus
    Mabinogi Rep: 400
    Posts: 5
    Member
    I don't have a whole lot of hope here; I'm glad they're looking into it, I just thought they'd tell me if I could get my gold back or not :/

    Yes, I managed to get a screenshot of the whole exchange, and I later learned that this person is a known scammer from my friend's discord (these things always come too late, sigh). It was 5m
  • GretaGreta
    Mabinogi Rep: 51,805
    Posts: 6,975
    Member
    Your fault. They won't help you.
    cedwards9
  • KensamaofmariKensamaofmari
    Mabinogi Rep: 34,745
    Posts: 7,909
    Member
    Greta's reply may sound blunt and harsh, but unfortunately there's very little support can do. A screenshot may not be enough for support to help you, although one can hope that they can. Other things like losses from system glitches and errors they can get replacements, but I don't think there's much they can do for scams from a dropped trade, as it is an unsanctioned transaction. Unfortunately, once something is dropped on the ground, it's technically free for all. :(
  • SagusSagus
    Mabinogi Rep: 400
    Posts: 5
    Member
    Well, I mean, it's true, I knew better, so I guess I deserve that. On the other hand, it seems to me that if Nexon really wanted to discourage drop trading, they'd make checks unable to be picked up off the ground. Oh well.