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Character deleted due to inactivity
Hello, my Wife (Availya on Alexina) tried to log in today and found out all her characters have been deleted, she hasn't played since 2015. She has only ever had one account, both her and I remember the user name and password for her account, no problem remembering the secondary password she set. However it takes her to the new character creation screen upon login. Unless someone hacked her account, her characters must have been deleted for inactivity. We got an email from Nexon saying her account has been de-activated due to inactivity in 11/28/2015, but it also said no changes were made to her in-game characters. So we sent a support ticket up to Nexon about 5 minutes ago.
Has this happened to anyone else? I feel really bad for her
Comments
I did accidentally create a new account while trying to log in and so thought that my characters had been deleted when, in reality, I was just looking at a brand new account. I don't know how I did this, but double check and make sure that your log in details are perfect and that you also did not create a new account by accident with similar (but not exact) log in details.