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Can't login despite entering correct PW

KousukeKiraKousukeKira
Mabinogi Rep: 1,320
Posts: 60
Member
edited July 12, 2017 in Technical Support
Hello,
since this morning I'm having issues logging in. This morning I was forced to re-download the game because of the new launcher, after that I was able to login because my PW was still saved in the launcher. I logged out and wanted to login to my alt account, in the launcher it said PW wrong. I went to the website and tried it, PW there wrong too. I reset the PW, received the email and tried the freshly set PW, still PW wrong....
I can only login to the forum because my PW is saved in the cookies, I can't login to the game with any of my 4 Nexon accounts and regardless of how many times I reset the PW, in the end it's still wrong. If I manually try to login to the forum (in a different browser without cookies) I can't login to this account I'm posting with either.
I can't contact support because when I try to do that it says something about my Steam account which is NOT linked to Mabi in any way.

So yeah, I can't login....even when I set a new PW, save it in a word document, and paste it into Mabi, it's still wrong.

Any ideas? I thought maybe something with the special characters or so not working. But no idea.

Comments

  • KensamaofmariKensamaofmari
    Mabinogi Rep: 34,745
    Posts: 7,909
    Member
    The game's been having issues the past couple weeks. I suggest that it is best to remain calm and hopefully they find a fix.
  • KousukeKiraKousukeKira
    Mabinogi Rep: 1,320
    Posts: 60
    Member
    Okay, after restarting the client several times and making sure I'm logged out on every website, I was actually able to log into the game. I think it's a problem of the client fusing the info with the browser, and when you wanna login with a different account everything gets messed up. I'm afraid of logging out again.