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Best example I've got (since I now work as a support agent for a video game) is this, from today: So yeah, you pretty much summed it up: formal and entitled.
Unless it's your company policy, it is way too kind.
Hello! That was me XD
Yes! He told me to remove my flashy outfit because it was going to give his SO a sizure and he even threatened to report me XD
Guess my example wasn't too clear; this is a player demanding free stuff. The company policy is the same as everywhere else. You don't get what you don't pay for. It just seems like they can't understand that, and insist on receiving stuff because they asked, or didn't know something. Most of the time, they don't read event requirements, fail the event miserably, and demand unsuccessfully for all the prizes because they "didn't know".
This is where no means no. Send them a copy of the terms and conditions!
The dreaded words "I didn't know~!"
Worst excuse in the world.
This goes for everyone, don't tell us you didn't know or feign ignorance. It will instantly irk us and make us fall back on policy. If you screwed up, humble yourself and own it. Then we might help you.
I don't care if that sounds mean or demeaning to you. You try and do that job as per procedure or get fired, customer after customer for months or years, same old bs over and over. We've heard all the lies and excuses. WE CAN SEE YOUR PROFILE AND HISTORY. Don't try to bs us. It's just as bad as lying to a cop, you're only going to piss off that cop even more. lol.
Hey Draech, do you get a lot of angry german kids? XD
Uuuuuh huh... tell me you didn't remove it. There are plenty of aspects of the game that have seizure triggers like the visual effects of spells and probably some of the animations.
Furthermore, if you want someone to accommodate you? You ASK politely, not demand. You don't threaten. Heck, you could have taken their threat and turned that in to Customer Service for rude behavior.
Nope! I didn't remove it at all. I told him I will not be removing the outfit and for him to kindly go on his way, and he got pissed off and kept telling me I was abusing players and posing as a threat. He noted me two weeks later saying he was more pissed off because appearently nexon told him that I was causing no harm to him and they were not going to do anything. To this day, 8 years later, he doesn't talk or interact with me. It's sad and sorta hilarious.
Good. Calling players that use flashies abusive to other players or calling them threats is uncalled for. Nexon could stand to implement a button that disables the flashies for player-side optimizing, but there are plenty of instances in the game with flashes. =T
Glad Nexon didn't fall for his crap.
Yes, cause a player using in-game items to customize their characters to their tastes is abusing others. Precious Snowflakes at their finest. Also I wonder if they are really having problems because they're constantly zoomed in on kaiba and have them fill up their screen. Imagine kaiba, that 8 years from now, they stalk you in the corner, and you're unaware that they have their camera fixed on you and all your flashy dye glory.
Shhhhhhhh, let my unwash fingers silence your lips. I refuse to wash my hands, they will never get me to.
I mean, if you look at it the right way.....it still sorta is
Hopefully someone will have items still available on the Auction House.
Well I bought a spring on day 1 for 9 mil, so I'm set. I was going to get a gacha with extra NX to see if I can get something nice to recover all that gold spent.
If only more people would do this same mistake over and over again. Maybe Nexon would finally change their sales back to something that's less gambling.
Only if you have the same type of schedule I have.
Yeah that's right, he threatened to report you. I couldn't remember if it was that or that he threatened to kill you (maybe it was both). Either way that was ridiculous. But yeah I remember that story and I thought it was hilarious. XD
Smhlol. He doesn't know the whole forum thinks he is ridiculous. What a special snowflake.
Anyway, great story. One of my favorites.