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I need help my game will not start.

XphenXphen
Mabinogi Rep: 200
Posts: 2
Member
in General Chat
I open up the launcher and hit play but i get two error messages that say i am missing file api-ms-win-crt-string-|1-1-0.dll and 'MSVCP140.dll'. Both messages suggested reinstalling the game. i tried the file repair multiple times before finally going through the long process of reinstalling the game. It was a wasted effort because i'm still getting the same error messages and cant play

Comments

  • aeternitisaeternitis
    Mabinogi Rep: 1,075
    Posts: 89
    Member
    edited June 21
    See my thread in the Tech Support forum for the solution.
    Sherri
  • XphenXphen
    Mabinogi Rep: 200
    Posts: 2
    Member
    it wont let me install it
  • aeternitisaeternitis
    Mabinogi Rep: 1,075
    Posts: 89
    Member
    Xphen wrote: »
    it wont let me install it

    I don't know what to tell you. If you can't install Microsoft Visual C++ Redistributable for Visual Studio 2015, you may want to contact Microsoft for help. If Mabi isn't installing, you may want to open a ticket with Nexon.
  • PanPan
    Mabinogi Rep: 3,730
    Posts: 418
    Member
    Do a windows update lol.
  • SylviaWolfeSylviaWolfe
    Mabinogi Rep: 3,200
    Posts: 342
    Member
    I had to delete and reinstall the game entirely as my computer was having similar issues.