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"Do not meet the conditions required to purchase"?

MediaKleptoMediaKlepto
Mabinogi Rep: 1,865
Posts: 186
Member
edited March 17, 2018 in Bugs and Glitches
Not sure if this belongs here or in the help section but since it deals with the webshop, here we go.

I just added NX to my account with a karma coin, bought myself a month of VIP, and then discovered a friend had mailed us karma coins for Christmas in a card in the mail. After adding the NX to my account I decided I'd pick up a pet trade medal to give him a spare alpaca as a thank you.

Now whenever I try to buy a pet trade medal I'm being given the error "You do not meet the conditions required to purchase this package." so I tried to buy a single Christmas box just to see if maybe something was bugged and I'm getting the error there too. I don't know what happened between buying VIP and now, but it looks like something is weird with my account or something? :\ Has anyone run into this before?

EDIT: A friend suggested buying the pet medal through the in-game cash shop and that worked. I'm at a total loss, haha...

Comments

  • BlueFoxBlueFox
    Mabinogi Rep: 530
    Posts: 4
    Member
    I had this issue last night in the in-game shop. I kept trying until it finally worked. Not sure what happened or why but pet medal continued to throw up that error when I tried to get it. I assume maybe something is a bit buggy with the 32k level requirement tacked onto it but that should only apply to credit buys. :/
  • BuffalosBuffalos
    Mabinogi Rep: 9,795
    Posts: 797
    Member
    I've gotten this a few times with the website's shop. I get around it by just repeating the purchase in the same pop up window.
  • PolicromaPolicroma
    Mabinogi Rep: 6,730
    Posts: 564
    Member
    What Buffalos said. Just try again. I think it's just a bug.
  • EmilieBerryEmilieBerry
    Mabinogi Rep: 1,720
    Posts: 62
    Member
    I'm having this issue :< tried so many times.