On the topic of where we get feedback from, it's primarily here and Discord.
Why not Steam? Simply because, Steam forums are quite inactive compared to the above. We still check it, but it seldom has new and notable feedback.
Why not Reddit? Again we still check it regularly, but the subreddit is not owned by us. It's not one of our official platforms. That doesn't decrease the weight of the topics and subjects there however.
These forums are pretty active and so is the Discord. We'll sometimes also get feedback from places like Twitter, but these forums, the Discord, and to a lesser extent the unofficial Reddit is where most discussions usually take place.
Am I allowed to be insufferably smug about this.
I mean if you really want to know what goes on, just go to Nexon's Investor's relation page. They even have on demand video of their quarterly results meeting now.
They're a public company after all. They'll release the 1st quarter results next week for 2020 I believe. Numbers could be down, but I don't think Mabinogi is in any danger of ceasing based off me following their results the past few quarters. Signs of MS2's potential demise could be seen.