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Uzume

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Uzume
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  • 9th Anniversary GM Event Day 1: Tarlach

    ...Thinking people are "triggered" because they were dissatisfied with how Nexon handled things. Right. Welp, it's clear to me no matter what, Gaea is not a mature person even if people are being mature to her/him. So, I'm done here. There's no point in trying to crack open a rock.
    CarlizeIyasenuSenyuni
  • 9th Anniversary GM Event Day 1: Tarlach

    Gaea wrote: »
    Fine, but they are still just balloons. It's not like it's the succubus queen outfit or a soluna blade. Pretty sure if they were offered something rare they would shut up. That's why it's petty and mundane.

    One man's trash is another one's treasure. Everyone values things differently. Keep that in mind.
    mintiel
  • 9th Anniversary GM Event Day 1: Tarlach

    Gaea wrote: »
    I don't do customer service anymore. People are just awful too often. I feel for these reps.

    I understand that. It is a hard job, and you gotta be as tough as you can be during the job. However, they applied for this job. They need to be the bigger person. It isn't optional. You can't just say whatever you please because people are being awful to you, again you have guidelines to follow and if you don't follow them you get fired.

    Players are allowed to express their viewpoint as much as they please. It's called feedback. Feedback is what the forums exist for, and Nexon is supposed to read and at least consider the more rational voices (and yes, there are rational voices in this situation. Because the way this was handled by Nexon was very poor, honestly.)

    I feel for these guys too, this community can get pretty irrational. But in this situation, I feel they're allowed to express their feelings because they are not being that harsh (like slashing someone's tires for instance). If they aren't allowed to at the very least express how they feel, then just delete the forums.
    DaktaromintielCarlizeIyasenuSenyuni
  • 9th Anniversary GM Event Day 1: Tarlach

    Gaea wrote: »
    I come from a background where I had to deal with customer's like you all day. I will be the voice of the customer service rep, for them. It is true, we are not infallible. However we are at the mercy of our corporations and we attempt to serve you under the constraints of the procedures and policies we must follow to the best of our abilities for our livelihood. We offer and execute solutions at your requests, but often it is not good enough. It makes us feel like dirt and that dirt over time wears on us.

    The things you want take time. We try to make amends, always, because we are human just like you. We also get frustrated when we feel neglected or things don't pan out. Don't take it out on them, or anyone else...or they will eventually stop caring - just like every other previous GM or CM.

    I know things about customer service too, ya know. And what Nkeona said would be unacceptable. If you want to be a good representative for your company, you have to be the bigger person. Nkeona's words? That was immature, and you can't tell me otherwise. If you had worked in customer service then you should know that things like that would've gotten you fired.

    I know customers treat you like dirt, but that doesn't mean you treat them like dirt back. This entire situation would've gone down slightly better if there weren't GMs being immature and threatening to take away prizes from future events. That is not how you mediate a situation like this. The players might be responding harshly, but the GMs are not helping. If you are unable to see that, then it's clear to me you don't know what you're talking about.
    mintiel