Fine, but they are still just balloons. It's not like it's the succubus queen outfit or a soluna blade. Pretty sure if they were offered something rare they would shut up. That's why it's petty and mundane.
I don't do customer service anymore. People are just awful too often. I feel for these reps.
I come from a background where I had to deal with customer's like you all day. I will be the voice of the customer service rep, for them. It is true, we are not infallible. However we are at the mercy of our corporations and we attempt to serve you under the constraints of the procedures and policies we must follow to the best of our abilities for our livelihood. We offer and execute solutions at your requests, but often it is not good enough. It makes us feel like dirt and that dirt over time wears on us.
The things you want take time. We try to make amends, always, because we are human just like you. We also get frustrated when we feel neglected or things don't pan out. Don't take it out on them, or anyone else...or they will eventually stop caring - just like every other previous GM or CM.