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Can't pay with Paysafecard? Urgent
Hello, I'm from Europe and I saw the Paysafecard option at Purchase NX. So I asked for a Paysafecard for Christmas. But when I select the amount after clicking the Paysafecard option, it asks for my Creditcard info and I don't see a box to enter the Paysafecard code anywhere? In case you aren't familiar with Paysafecard, it works like Karma Koin, it's a prepaid card with a code. Please don't tell me I asked for a 100 Euro card I can't even use now.
Comments
Alright, well on the upside only one of the sales ends on January 3rd (Saint's Guardian Box), so you still have time. What you'll have to do is contact Nexon Customer Support. There's someone there now; I just checked in to see their Live Chat hours and a GM responded immediately. Describe what's going on and they should be able to help you.
If you've never accessed them before, go to the bar on the main Mabinogi page go to the Support tab, then go to Customer Support. If you're signed in on the Mabinogi page, you should get automatically signed into the page you wind up on (if not, click Sign In up top and it'll do the job). Then in the bottom right, there's a Live Chat option. Click that, enter the details (your issue could be Billing Support I think) and just go from there.
Good luck and I hope everything goes well!
It really is. I'm not sure how long Nexon will be there this week since we're not going to have a maintenance this week. Usually the office goes on holiday until post New Years and leaves the office on a skeleton crew.
I admit that I am somewhat begruntled because I had bought a paysafecard a few days before this happened, and have had to hang on to it ever since because that payiment method suddenly became unavailable.
from Denmark:
https://imgur.com/WqJUo8e
It lets me enter a code, i cannot test because i do not use paysafecards.
And although i picked in euro's it's asking me to pay in my local currency DKK (Danish Crowns)
https://imgur.com/WqJUo8e
It lets me enter a code, i cannot test because i do not use paysafecards.
And although i picked in euro's it's asking me to pay in my local currency DKK (Danish Crowns)[/quote]
Well, the topic I'm on about is specific to paysafecards. I've read you can get paysafecards in Denmark, too, and as far as I know, their usage is not restricted as in Germany now. You could try purchasing in Euros from Finland if that is not too much of an effort (as I know it is the only Scandinnavian country that is using Euros instead of Crowns), but otherwise, there is not much that I know you can do using prepaids unless you possess a mobile phone or smartphone. I'm afraid the only other option would be to use a credit card or paypal...
However, you can still buy paysafecards in Germany for Euros, but you cannot use them to make purchases in Mabinogi (or Nexon America, for that matter) IF you try to use them in Germany. Once you're back on Danish territory, though, it should be possible. But if you want to use your local currency - is there no option to select Crowns instead of Euros for paying?