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Cash Shop gives me a 403 Error
This has happened in the past and since I use dual monitors I usually went to the website to make purchases so I didn't mind. Now that the merge has broken the website one, and I can't access the in-game cash shop to make my purchases. Does anyone know how to fix that 403 error?
Comments
IN GAME cash shop: can open the page. However, when i try to check out, it leads to Error 403 page.
WEB SITE cash shop: Items show up on a new window. However, when I hit "confirm", nothing happens window just stays there as if the "confirm" button is just a dead button.
PS: I tried to buy a different item/service, same thing happens.
AND MY VIP JUSTTTTT EXPIRED :c
It may also be that there is a sync issue with your request while in-game; while you may be able to play without any lag, the Cash Shop is its own service, and may have its own latency. As such, your request might expire before being confirmed. Unfortunately, the only solutions for this are to either wait for the next maintenance hoping it solves the issue, or to keep refreshing the Cash Shop menu by closing it and bringing it back up.
Finally, if you have an anti-virus running, they may be interfering with the Cash Shop, even if you white-listed Mabinogi and Steam/Nexon Launcher. You can try to deactivate it before launching the game, and it might resolve this situation.
Sithbadger here confirming the same Website shop issue. I have been unsuccessfully trying to renew my VIP service from both the website and though the character select screen (Buy Card) since the merger. I am doubtful that this is at all client side, but I will at least try to reinstall Mabinogi on steam as has been suggested and will update.
Update: I have no idea how or why, but I was able to renew after reinstalling Mabinogi on Steam! Woohoo!
@Samuruu @GTCvActium and @Xtroo Just to make sure, have you cleared your game cache? This can be done from Documents > Mabinogi > Cache (simply delete all the files inside). If it doesn't work, I'd suggest a full reinstall, as one file somewhere may be causing this rejection of credentials. Also, I just want to warn you that Support will most likely not be able to help you with this, as it's likely device-related, and they're very limited in what they can see and what tips they can offer.
And if you have another PC, try logging in via that one to see if the error pops up again. This would indicate if it's the device or the account/character that's the issue.
Can personally state that I have tried the following:
Clear the cache, Reinstall the game, made sure IE is up to date, disabled any virus protections, attempted on another computer (clean install) AND on another network, attempted through both Nexon launcher and Steam, flushed DNS and release/renewed my IP
Finally, has any of you experienced this issue before February 4, 2019, or only after? If it's after, then chances are your character appears as if they come from Belgium. For that, you can easily contact Support with explicit information about your issue, the steps you've taken to resolve it, the fact it only affects this one character, and the links to this Forum Thread and the Notice to Belgian Players one.
Don't know about the author or other people in this thread but my main is definitely a good amount older than the other characters on the account, no blackrobes. Have been experiencing the issue since November myself.
Again, just a hunch. I'm not that deep into my fullstack webdev class yet.
Yes.
But ummm, something I always do when I get web errors is: try a different browser, clear cache, try a proxy, etc.
Webshop works for me on chrome