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More Customer Service and Forum staff?
So I just found out today that my old guild leader who played Mabinogi years ago back when the Fighter talent was new lost her account because it was hacked and she quit because of a comment Customer Service said to "please submit a ticket with her account" That sounded so ridiculous so I think they need better/more customer service as well as more people (not just CM Kyros) interacting with the people in the Support threads of the forums. It might even give them bonus points if they did stuff in the other thread categories as well.