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Does anyone respond to support tickets?
Seriously I and two other people I am in contact with from the game have sent in support tickets, Posted in forum under bugs and glitches... and we are not getting any responses or any help. this is extremely upsetting considering we cannot play properly due to certain functions not working after the update.
Issue we are all expieriencing is that we cannot change things like resolution and camera zoom and rotate are not working. we cannot fight in battle or stir direction with this happening. I'm not sure what other functions are not working because so far I can't change anything to tell. I would appreciate it if they would actually respond to tickets to tell us they are looking into it. I feel like they are flat out ignoring the issue.
Comments
If possible, see if you can capture examples of the glitch happening on video so you can send it to whomever you speak to tomorrow.
If you have already done this, you can speak to someone via Live Chat on the Customer Support section when they're open for business and request an update. Bear in mind, they are in the PDT time zone so you can plan accordingly. Also, please be patient as it takes time for them to respond to tickets.
I would suggest reinstalling your client. Aside from that, try to be patient in contacting the support team as Leinei has suggested above.
There are responses late at night though from customer service, but regardless, patience is needed.
I tend to only contact CS if their live chat is open. XD