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I had similar issue. I think I got around it by going in via the launcher..click like a gach advert in launcher and it takes you to cash shop via web browser? Then when you purchase the stuff I think it'll appear in your in-game cash shop thing. It's sort a longer, more roundabout way to do it, but seems work - at least for me. Would be nice, though, to be able to use in-game one more quickly, though. ^^
Sabina - Thank you for your work in the community over the years. I hope that your new endeavors are less stressful, as it is disturbing that threats were made towards you, and no one should have to put up with such - no matter what the situation. Take care.