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The reason they want you to put as much info as you can is so that they don't HAVE to go back and see if you're right. These people have jobs which mean they have a lot to do in a single day and don't have the time to go back and double check when you can just be a helpful person and post enough information the first time.
If they don't test it themselves before adding in a fix, they can't confirm that the issue will be fixed with 100% certainty.
That's not true, if you provide enough evidence then they go ahead and send the report to the higher ups to be fixed. I know you're upset about this but a little effort on our part helps the employees a lot more than we'd expect