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I got my account recovered within 5 days via support so I think they have no clue how to help you since it's an issue that's only partly from their side (mine and my friends' clients run just fine). Still rude to just ignore.
There can be tons of reasons for a crash too... A few I know from own experience...:
--- Antivir/Firewall blocks Mabi and/or Nexon Guard activities -->add exceptions
--- Mabinogi is running with the wrong graphic card if you got more than 1 --->options/graphics/change to your best one
--- Are you running the game as admin? -->right click on launcher/steam-->run as admin. doesn't matter if you already play from an admin account, still need to do that to be sure additionally go to the game folder and set the game client file to admin-run by default.
--- Mabinogi suffers from some fragility especially when it comes to compatibility issues. It can also be very "territorial". Have you installed any new software when those crashes started happening? I know mabi hated the MML Editor for whatever reason when run at the same time. also any new net frames or direct x files or similar stuff maybe...
--- equally some USB devices like a new mouse+driver application maybe? could cause issues but only if the crash happens just after starting the game/in character select
--- try playing in windowed mode for a while or if the crashes happened in windowed try fullscreen.
Researched but had no reason to try it yet:
---there seems to be memory issues since like G18 patch. Check task manager and how much ram the game is using? I'm at 40% with 16gb ram and firefox running at the same time...firefox needs a ton too.
--- If you only crash during cutscenes it's a Windows issue and the solution is a tad bit iffy by diasbling a Windows feature so not posting it here.
---verify game files in launcher/steam
---re-install game and launcher after cleaning your PC of all nexon files
Otherwise... sry if that doesn't help at all, I'm not a GM or dev and just talking from experience/research.
to be sure additionally go to the game folder and set the game client file to admin-run by default.
