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any way to get an old account back?
i forgot the email to an old account but i'm unable to remember what i used for my info. all i can remember is the characters i used in Mabi (my human, elf, and a few pets) and roughly when my last log in date was but my account creation date idr at all. i've attempted to make a ticket but despite being able to tell them pretty much everything except my account creation date i've been told they can't verify my ownership of the account so now i'm just really frustrated at the customer support. is there anything i could possibly do to get the account back? i've spent too much time and money and the account to not get it back, but after all the nonsense i've been put through idk anymore it's seriously frustrating and pretty heartbreaking the way they've been handling this
Comments
Have you tried asking them if there are other methods to verify?
They didn't say whether there was any other criteria as well?
That's worth trying if there's nothing else left, although I'd recommend asking for tier two support first, but you may or may not be escalated and the manager may or may not be able to help you if you are. You can keep trying to work your way up the food chain but that won't work since after support team manager is complaints department. The buck stops there and those folks are not afraid to say no. You can mention the possibility of legal action but that will promptly get you their legal department 800 number, the suggestion to have your lawyer contact it, and a prompt release of your call.