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Please let Ukrainians play!

Baka009Baka009
Mabinogi Rep: 625
Posts: 18
Member
Please reconsider that country block!I spend Years of time and planty of money into account.And then you just blocked it post-factum,if you cant block only crimea,dont just lock entire country!Please do something about this!

Comments

  • HelsaHelsa
    Mabinogi Rep: 14,670
    Posts: 3,171
    Member
    Unfortunately for you, the earliest that can happen is 2021 Jan. 20.
    Kensamaofmari
  • Baka009Baka009
    Mabinogi Rep: 625
    Posts: 18
    Member
    Helsa wrote: »
    Unfortunately for you, the earliest that can happen is 2021 Jan. 20.

    It depends on the top of their company and not on the president...
  • CrimsCrims
    Mabinogi Rep: 48,260
    Posts: 7,393
    Member
    edited June 28
    Did this just recently happen?

    Hey @BAKA009 please check your PM on here.
  • Baka009Baka009
    Mabinogi Rep: 625
    Posts: 18
    Member
    Crims wrote: »
    Did this just recently happen?

    Hey @BAKA009 please check your PM on here.

    Actually,im trying to get eny result via tech support for months...But nothing really helped.
  • CrimsCrims
    Mabinogi Rep: 48,260
    Posts: 7,393
    Member
    edited June 28
    Baka009 wrote: »
    Crims wrote: »
    Did this just recently happen?

    Hey @BAKA009 please check your PM on here.

    Actually,im trying to get eny result via tech support for months...But nothing really helped.

    I mean what would happen if you were to hypothetically move to another country? How does one get their flag changed? Can you ask them about that please? I mean if I was to move to Ukraine would I lose my account? That's stupid. There has to be a way around this. I saw that thread back in February and they offered NO APOLOGY to our Ukraine players. That is bs! This is all bs!

    @CMKyrios Is there some kind of update to this situation for these poor players? A better solution? This is not fair to them. They have been blocked since Febuary WITH NO WARNING. You guys could of just banned them from gacha like you did with Belgium. But instead just ban them from billing so they can at least still login and play. They just wouldn't be able to make any purchases, it's better than nothing!

    There was a better solution to this! Some Ukraine players have been with us for almost a decade. A DECADE. You don't just rip something like that from someone. They have no control over what governments do. This is not fair. :angry:
    КалашниковBaka009
  • Baka009Baka009
    Mabinogi Rep: 625
    Posts: 18
    Member
    I tried to change region,but i guess they have logs...Maybe if i really move somewhere i have a chance.
    Usually look like this:
    Unfortunately, the location that you have requested does not appear to match our records for the account. As it appears that your geophysical location has been misrepresented, we will not be able to accommodate your request to change the Country Code for the account.
  • CrimsCrims
    Mabinogi Rep: 48,260
    Posts: 7,393
    Member
    Wow they just shut down that thread in General. I guess this is all we have now.
  • KensamaofmariKensamaofmari
    Mabinogi Rep: 32,445
    Posts: 7,392
    Member
    Crims wrote: »
    Wow they just shut down that thread in General. I guess this is all we have now.

    I don't even see that thread anymore.
  • КалашниковКалашников
    Mabinogi Rep: 3,295
    Posts: 266
    Member
    Other thread was moved to [Help] section and told to contact support.

    Can I Change My Country Selection Later?
    You may request that your country be changed by submitting a ticket from a Nexon Player Support Center. However, your Country Selection can only be changed to match your physical geographical location, and cannot be used to change your Region.

    Additionally, a request to change the Country Selection for an account can be denied if suspicious activity is observed on the account.
    Regarding this, doesn't seem like support can help. OP has already sent ticket for this.
  • CMKyriosCMKyrios
    Mabinogi Rep: 2,295
    Posts: 109
    Member, Administrator, Nexon
    edited June 30
    Crims wrote: »
    Baka009 wrote: »
    Crims wrote: »
    Did this just recently happen?

    Hey @BAKA009 please check your PM on here.

    Actually,im trying to get eny result via tech support for months...But nothing really helped.

    I mean what would happen if you were to hypothetically move to another country? How does one get their flag changed? Can you ask them about that please? I mean if I was to move to Ukraine would I lose my account? That's stupid. There has to be a way around this. I saw that thread back in February and they offered NO APOLOGY to our Ukraine players. That is bs! This is all bs!

    @CMKyrios Is there some kind of update to this situation for these poor players? A better solution? This is not fair to them. They have been blocked since Febuary WITH NO WARNING. You guys could of just banned them from gacha like you did with Belgium. But instead just ban them from billing so they can at least still login and play. They just wouldn't be able to make any purchases, it's better than nothing!

    There was a better solution to this! Some Ukraine players have been with us for almost a decade. A DECADE. You don't just rip something like that from someone. They have no control over what governments do. This is not fair. :angry:

    I'm afraid this matter is entirely out of my jurisdiction. We are talking about international law. These restrictions impede on Ukraine and the Russian Federation's ability to access any of Nexon's games, not limited to Mabinogi.

    I understand what you guys are saying that Crimea =/= Ukraine in this instance, but there's not a whole lot of solace I can provide here. I can't comment on the comparisons drawn between this and Gachapon being restricted in Belgium (due to being generally uninformed) but I'm sure there are issues that stand out that make them different situations.

    Infringing international law could get Nexon as a company into some hot water. So you have to understand that as unfair as it may be as a long-standing loyal player of the game to suddenly have your access taken away, the peculiarities that may prevent Nexon from being more accommodating to your (and others from Ukraine) situation are of a much greater concern.

    I genuinely sympathize those who suddenly can no longer access the games that they spent so much time and effort in. If there are any updates I can provide on this I will, but please do not wait with bated breath.
    KensamaofmariBaka009
  • CrimsCrims
    Mabinogi Rep: 48,260
    Posts: 7,393
    Member
    CMKyrios wrote: »
    Crims wrote: »
    Baka009 wrote: »
    Crims wrote: »
    Did this just recently happen?

    Hey @BAKA009 please check your PM on here.

    Actually,im trying to get eny result via tech support for months...But nothing really helped.

    I mean what would happen if you were to hypothetically move to another country? How does one get their flag changed? Can you ask them about that please? I mean if I was to move to Ukraine would I lose my account? That's stupid. There has to be a way around this. I saw that thread back in February and they offered NO APOLOGY to our Ukraine players. That is bs! This is all bs!

    @CMKyrios Is there some kind of update to this situation for these poor players? A better solution? This is not fair to them. They have been blocked since Febuary WITH NO WARNING. You guys could of just banned them from gacha like you did with Belgium. But instead just ban them from billing so they can at least still login and play. They just wouldn't be able to make any purchases, it's better than nothing!

    There was a better solution to this! Some Ukraine players have been with us for almost a decade. A DECADE. You don't just rip something like that from someone. They have no control over what governments do. This is not fair. :angry:

    I'm afraid this matter is entirely out of my jurisdiction. We are talking about international law. These restrictions impede on Ukraine and the Russian Federation's ability to access any of Nexon's games, not limited to Mabinogi.

    I understand what you guys are saying that Crimea =/= Ukraine in this instance, but there's not a whole lot of solace I can provide here. I can't comment on the comparisons drawn between this and Gachapon being restricted in Belgium (due to being generally uninformed) but I'm sure there are issues that stand out that make them different situations.

    Infringing international law could get Nexon as a company into some hot water. So you have to understand that as unfair as it may be as a long-standing loyal player of the game to suddenly have your access taken away, the peculiarities that may prevent Nexon from being more accommodating to your (and others from Ukraine) situation are of a much greater concern.

    I genuinely sympathize those who suddenly can no longer access the games that they spent so much time and effort in. If there are any updates I can provide on this I will, but please do not wait with bated breath.

    Sigh...well thank you for responding and offering your sympathy. I just wish this had a better outcome for them. Nexon should of provided at least some kind of warning notice a couple weeks prior to them taking such action...and right before doki doki. That's rough. They didn't even have a chance to say goodbye or enjoy doki doki island one last time.

    I understand as a company that they were forced to do this, but I just wish that they were a little more considerate.
  • KensamaofmariKensamaofmari
    Mabinogi Rep: 32,445
    Posts: 7,392
    Member
    Crims wrote: »
    CMKyrios wrote: »
    Crims wrote: »
    Baka009 wrote: »
    Crims wrote: »
    Did this just recently happen?

    Hey @BAKA009 please check your PM on here.

    Actually,im trying to get eny result via tech support for months...But nothing really helped.

    I mean what would happen if you were to hypothetically move to another country? How does one get their flag changed? Can you ask them about that please? I mean if I was to move to Ukraine would I lose my account? That's stupid. There has to be a way around this. I saw that thread back in February and they offered NO APOLOGY to our Ukraine players. That is bs! This is all bs!

    @CMKyrios Is there some kind of update to this situation for these poor players? A better solution? This is not fair to them. They have been blocked since Febuary WITH NO WARNING. You guys could of just banned them from gacha like you did with Belgium. But instead just ban them from billing so they can at least still login and play. They just wouldn't be able to make any purchases, it's better than nothing!

    There was a better solution to this! Some Ukraine players have been with us for almost a decade. A DECADE. You don't just rip something like that from someone. They have no control over what governments do. This is not fair. :angry:

    I'm afraid this matter is entirely out of my jurisdiction. We are talking about international law. These restrictions impede on Ukraine and the Russian Federation's ability to access any of Nexon's games, not limited to Mabinogi.

    I understand what you guys are saying that Crimea =/= Ukraine in this instance, but there's not a whole lot of solace I can provide here. I can't comment on the comparisons drawn between this and Gachapon being restricted in Belgium (due to being generally uninformed) but I'm sure there are issues that stand out that make them different situations.

    Infringing international law could get Nexon as a company into some hot water. So you have to understand that as unfair as it may be as a long-standing loyal player of the game to suddenly have your access taken away, the peculiarities that may prevent Nexon from being more accommodating to your (and others from Ukraine) situation are of a much greater concern.

    I genuinely sympathize those who suddenly can no longer access the games that they spent so much time and effort in. If there are any updates I can provide on this I will, but please do not wait with bated breath.

    Sigh...well thank you for responding and offering your sympathy. I just wish this had a better outcome for them. Nexon should of provided at least some kind of warning notice a couple weeks prior to them taking such action...and right before doki doki. That's rough. They didn't even have a chance to say goodbye or enjoy doki doki island one last time.

    I understand as a company that they were forced to do this, but I just wish that they were a little more considerate.

    Yeah, like the notice put up for Belgium ending the sale of gachas, there should've been a notice put up for the ending of service in Ukraine. Just bummers.
  • Baka009Baka009
    Mabinogi Rep: 625
    Posts: 18
    Member
    CMKyrios wrote: »
    Crims wrote: »
    Baka009 wrote: »
    Crims wrote: »
    Did this just recently happen?

    Hey @BAKA009 please check your PM on here.

    Actually,im trying to get eny result via tech support for months...But nothing really helped.

    I mean what would happen if you were to hypothetically move to another country? How does one get their flag changed? Can you ask them about that please? I mean if I was to move to Ukraine would I lose my account? That's stupid. There has to be a way around this. I saw that thread back in February and they offered NO APOLOGY to our Ukraine players. That is bs! This is all bs!

    @CMKyrios Is there some kind of update to this situation for these poor players? A better solution? This is not fair to them. They have been blocked since Febuary WITH NO WARNING. You guys could of just banned them from gacha like you did with Belgium. But instead just ban them from billing so they can at least still login and play. They just wouldn't be able to make any purchases, it's better than nothing!

    There was a better solution to this! Some Ukraine players have been with us for almost a decade. A DECADE. You don't just rip something like that from someone. They have no control over what governments do. This is not fair. :angry:

    I'm afraid this matter is entirely out of my jurisdiction. We are talking about international law. These restrictions impede on Ukraine and the Russian Federation's ability to access any of Nexon's games, not limited to Mabinogi.

    I understand what you guys are saying that Crimea =/= Ukraine in this instance, but there's not a whole lot of solace I can provide here. I can't comment on the comparisons drawn between this and Gachapon being restricted in Belgium (due to being generally uninformed) but I'm sure there are issues that stand out that make them different situations.

    Infringing international law could get Nexon as a company into some hot water. So you have to understand that as unfair as it may be as a long-standing loyal player of the game to suddenly have your access taken away, the peculiarities that may prevent Nexon from being more accommodating to your (and others from Ukraine) situation are of a much greater concern.

    I genuinely sympathize those who suddenly can no longer access the games that they spent so much time and effort in. If there are any updates I can provide on this I will, but please do not wait with bated breath.

    Thanks for responce.
    So...There is no chance of situation improvement on this matter,right?Sad life...
    Btw, how that happend that Russia got absolutely no restrictions there?
  • CMKyriosCMKyrios
    Mabinogi Rep: 2,295
    Posts: 109
    Member, Administrator, Nexon
    Baka009 wrote: »
    Thanks for responce.
    So...There is no chance of situation improvement on this matter,right?Sad life...
    Btw, how that happend that Russia got absolutely no restrictions there?

    It's not my place to comment on it since I'm not a part of that decision-making or discussion in any capacity unfortunately. Speaking as a person with vague insight and not as your CM, I would imagine political turbulence would have to settle first, but my guess is as good as yours.