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I am not sure where to even put this, and am even sorry that I have to make a post to have such a thing dealt with, but swift and deliberate action must be taken. Harassment of this level is something that cannot be taken lightly even if it is meant to even be in jest. I have sent in an abuse report, but like a lot of people I know this is far from enough. -removed-
Comments
You'll need to submit a ticket like you've done, and let Customer Support handle it.