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*FIXED* Game will not launch

IsumoIsumo
Mabinogi Rep: 710
Posts: 5
Member
edited April 13, 2020 in Help
Hello, I recently have been trying to get back into mabi, and installed the game through steam. However every time I click Play, the Nexon Steam Connector pops up, stays open for a moment, then closes and gives me the option to press Play again. I waited a while to see if something would open. but nothing did, and my task manager didn't display any new processes besides the connector when I clicked play.

I have already ensured that my windows, and drivers are up to date. I tried installing via Nexon Launcher (same problem, minus the steam connector), verified/repaired files on both launchers, added the both client.exe and mabinogi.exe to the DEP, made sure that the applications were an exception from my antivirus/firewall, ran default.reg, I added the SysWOW64 folder to my antivirus/firewall exceptions as per a comment on a similar thread, and I used Revo Uninstaller to completely uninstall both Mabinogi and Nexon Launcher, and did a fresh reinstall.

None of the above worked, and I am at a total loss for what to do. There is no error code given besides the windows error code I find in my Event Viewer, which I am sure would be of no help here. If anyone has seen or experienced a similar issue, I would greatly appreciate any assistance. Thank you.


Update: Just tried running the game in Safe Mode with Networking, and it worked. Looking for possible program/file incompatibilities

Update 2: After completely uninstalling Bitdefender, the game runs perfectly. It seems that it still blocked the program despite me adding it as an exception. Am now looking for a new antivirus software.

Comments

  • FluoretteFluorette
    Mabinogi Rep: 4,840
    Posts: 815
    Member
    I think the problem with your BD was that while Mabinogi, client, and Nexon Launcher were execeptions, it was detecting the Nexon Game Security (NGS) as a threat and blocking it from running. Hence why the client would not start up.
    I had that same problem, and after adding the NGS to the exceptions list, I have been able to run the game just fine with BD since.
    Isumo
  • IsumoIsumo
    Mabinogi Rep: 710
    Posts: 5
    Member
    Fluorette wrote: »
    I think the problem with your BD was that while Mabinogi, client, and Nexon Launcher were execeptions, it was detecting the Nexon Game Security (NGS) as a threat and blocking it from running. Hence why the client would not start up.
    I had that same problem, and after adding the NGS to the exceptions list, I have been able to run the game just fine with BD since.

    I just tried that out and it worked. Thank you!!