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13th Anniversary Instant Prize Bug

Mabinogi Rep: 470
Posts: 18
in Technical Support
So today I finally got lucky on the instant prize machine and got the Rank 2 (100mil Storage Chest), I proceed to check my inventory and find no check for 100mil, so I go check my bank to see if it's there and no luck. Pretty sure I got scammed out of the reward here.

I have tried all the common fixes, relogging didn't work, have checked my entire inventory/bank and still no check. Since I lack screenshots as I didn't expect this to happen, how do I go about getting the reward I won fair and square?