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Support ticket appreciation.

HatnkaneHatnkane
Mabinogi Rep: 470
Posts: 2
Member
in General Chat
I'm an idiot, you know? I manage to break everything. I have submitted at least 5 tickets to support to get something or another fixed because of a mistake *I* made. Every time I do I'm told that "oh, submitting a ticket isn't going to do anything for you"
But every time. EVERY time I've submitted a ticket, I've been helped within a couple days.
Today I submitted a ticket because I upgraded a medium candy tree I'd bought with pon into another large candy tree, only to find out I couldn't place it.
57 minutes after I submit the ticket, I get whispered by mewlynne, who quickly trades a medium tree for my large tree like I requested.
I've never been treated so good by customer support anywhere else, so consistently with every request for help.

16bc9aeecb5cd828930836990b0db737.png

I was unable to note or whisper them back to show my gratitude.
badnewsbarrettImaizumiShoogSplatulatedGretaKimberlyBlissfulkill

Comments

  • MaiaMaia
    Mabinogi Rep: 7,195
    Posts: 903
    Member
    Wow they did something!
  • XiokunXiokun
    Mabinogi Rep: 11,100
    Posts: 887
    Member
    Ticket people don't get enough credit. There's never been a ticket I've submitted that went unanswered for more than two days! :3 Thank you ticket people!
    @GMNkeona

    I don't know if you do tickets but I always thought you did. So I'm thanking you as one of those ticket people.
    Nkeona
  • FoolieCooleFoolieCoole
    Mabinogi Rep: 1,175
    Posts: 93
    Member
    Same. I had a skill training glitch a few years back that was answered in hours. Thanks nexon support.
    Xiokun
  • ShoogShoog
    Mabinogi Rep: 5,535
    Posts: 883
    Member
    Nexon's support has drastically improved over the past 2 or 3 years. I remember back in the day when I had a ticket that continued to rot for well over a year only to eventually be told to bad so sad that your ticket has been rotting, but you get NOTHING now and it was closed. Those were dark days of customer support.

    Thankfully the items that I had lost in a server wide crash were easy to obtain and cheaper in prices after that year+ time frame, so I was able to get them back myself from other players.

    GM Mewlynne is really wonderful! Congrats that you had a great CS experience like that OP and got your issue resolved. :)
    Humiliating
  • CrimsọnCrimsọn
    Mabinogi Rep: 65,175
    Posts: 9,181
    Member
    edited June 5, 2017
    I like how she creeps up on you like a invisible ghost to immediately solve your problems.

    Similar situation, remember that sound of spring event? After that event ended I went to go remove the tree, but the only way to remove it was to harvest the last piece of wood...and there was no way to remove the wood from your inventory. So I sent in a simple ticket requesting for the item to be removed. About an hour later I get a Whisper from Mewlynne. I stared at my screen for a few seconds in disbelief. Without being visible she requests for the item to be handed to her. I obliged, thanked her and went on my merry way.

    giphy.gif

    Cutest ghost GM I have never seen. <3
    Shoog
  • HatnkaneHatnkane
    Mabinogi Rep: 470
    Posts: 2
    Member
    Gaea wrote: »
    I like how she creeps up on you like a invisible ghost to immediately solve your problems.

    Cutest ghost GM I have never seen. <3
    Yeah, I was in the middle of those wheat fields outside dunbarton(the ones you can't actually harvest for wheat because reasons) at the time with nobody around.When the trade request happened I was rather startled.
  • CrimsọnCrimsọn
    Mabinogi Rep: 65,175
    Posts: 9,181
    Member
    Hatnkane wrote: »
    Gaea wrote: »
    I like how she creeps up on you like a invisible ghost to immediately solve your problems.

    Cutest ghost GM I have never seen. <3
    Yeah, I was in the middle of those wheat fields outside dunbarton(the ones you can't actually harvest for wheat because reasons) at the time with nobody around.When the trade request happened I was rather startled.
    Hatnkane wrote: »
    Gaea wrote: »
    I like how she creeps up on you like a invisible ghost to immediately solve your problems.

    Cutest ghost GM I have never seen. <3
    Yeah, I was in the middle of those wheat fields outside dunbarton(the ones you can't actually harvest for wheat because reasons) at the time with nobody around.When the trade request happened I was rather startled.

    Ikr! I was like uhhhh ermmm...is this for real? Am I being hacked? Is Mewlynne being hacked??? lol.

    Seriously though, I love how we have an engaging GM in game. We have certainly come a long LONG way.

    Thank you Mewlynne! <3
  • NkeonaNkeona
    Mabinogi Rep: 2,515
    Posts: 149
    Member
    Xiokun wrote: »
    Ticket people don't get enough credit. There's never been a ticket I've submitted that went unanswered for more than two days! :3 Thank you ticket people!
    @GMNkeona

    I don't know if you do tickets but I always thought you did. So I'm thanking you as one of those ticket people.

    I used to do tickets, but I did creep on people when I did :3 Also thank you for noticing me.

    -cough-thesenpaishavenoticedme-cough-
  • NearlyNearly
    Mabinogi Rep: 3,355
    Posts: 104
    Member
    I wonder if GM's just creep around people waiting for a problem for them to solve happens. Then they just burst in like "LIFE ALERT AT YOUR SERVICE!"
  • CrimsọnCrimsọn
    Mabinogi Rep: 65,175
    Posts: 9,181
    Member
    GMNkeona wrote: »
    Xiokun wrote: »
    Ticket people don't get enough credit. There's never been a ticket I've submitted that went unanswered for more than two days! :3 Thank you ticket people!
    @GMNkeona

    I don't know if you do tickets but I always thought you did. So I'm thanking you as one of those ticket people.

    I used to do tickets, but I did creep on people when I did :3 Also thank you for noticing me.

    -cough-thesenpaishavenoticedme-cough-

    giphy.gif
  • BlissfulkillBlissfulkill
    Mabinogi Rep: 24,425
    Posts: 2,795
    Member
    edited June 6, 2017
    Remember those days when Nexon took 3 weeks to give a not so satisfactory reply to tickets regarding far more severe circumstances? Those days suck. Hooray for....today.


    great%2Btime.jpe
  • BuffalosBuffalos
    Mabinogi Rep: 9,795
    Posts: 797
    Member
    Nearly wrote: »
    I wonder if GM's just creep around people waiting for a problem for them to solve happens. Then they just burst in like "LIFE ALERT AT YOUR SERVICE!"

    There was a time after a server crash that required GMs to mail back lost items. Some players were discussing about things they lost by the Dunbarton mailbox and Cicada just popped into existence saying he was working on it and then disappeared again. Almost Life Alert (TM)