Thank you for your patience and support. Below we have compiled your frequently asked questions regarding the server merge, so please read carefully! As you can imagine, a server merge is a huge endeavour, and to ensure we could answer your questions accurately, we have been preparing the server merge and testing the contents thoroughly. However, due to the many intricacies within the game’s content, we had encountered issues within our testing that caused a notable delay. As such, we needed to delay the FAQ until we were certain on the answers to your questions.
Unfortunately, the largest technical issue we ran into while testing was the renaming of inactive pet names across Mari, Ruairi and Tarlach. As this option caused the most errors in our testing, we must postpone this clean-up in order to proceed with the Server Merge. However, we are looking at a way to execute this in the future, and this will allow us to free inactive pet names across both Nao and Alexina servers. While testing, we also had to make the decision to initialize specific contents in order to proceed with the merge. Please make note of the following information, and we sincerely apologize for any impact of these changes.
As of the May 16th maintenance, the following changes have been made, affecting the Mari, Ruairi, and Tarlach servers only.
In the May 30th maintenance, the following changes will be made, affecting the Mari, Ruairi, and Tarlach servers only.
- Leasing a Shop Marketplace option will be disabled until June 3rd.
Name Change Information
- Any currently leased shop contracts in the Marketplace will expire before the June 3rd merge. Please be sure to retrieve any items left in the Shop inventory.
We were originally looking for a way to minimize the change of duplicate character names, though due to the error mentioned above, we must proceed with the name change of all duplicated characters to, 'Name+Server'. Along with this, we are working on ways to mitigate any 'name-stealing'. We are planning on bringing the Name Change Coupon system, and all characters whose names were changed during the merge will receive a free name change. Due to the complexity of the name change request system, there are limitations to making a request, so please read below for more information. As we are still completing final tests for this name change system, this information may be updated in the future.
Name Change Coupon's Limitations:
A name change request will be cancelled if a character is under any of the conditions below:
- Name change requests will be completed every week during maintenance.
- You will not be able to make a request for a name change during maintenance.
- To be eligible for a name change, the character must be cumulative level 30 or above.
- The character’s Cash Shop Inventory must be emptied before requesting a name change.
- During the name change process, the affected character will be unable to purchase and/or receive items from the Cash Shop.
- Names can be changed up to 5 times per character.
- After changing a character’s name, you must wait 1 month before being able to change it again.
Name Change Coupon Warnings:
- If a character is in a guild or is waiting to be accepted into a guild. A guild leader may wish to temporarily transfer guild ownership as to not disband the guild.
- If a character has a Seal Breaker Title.*Does not affect the G1 title, 'the Seal-Breaker of Another World'.
- If a character is married.
- If a character is in a family.
- If a character is waiting to be deleted.
- If a character is banned.
- If a character has a shop in the Marketplace, is currently bidding for a shop, or if a character has a shop item in the Marketplace inventory.
Name Change Coupon Affected Features:
- If you have an item that was bound to you, but is currently unbound as a result of using a Trade Unlock Potion, the item will be bound to you again if you equip it after the name change. Customer Support will be unable to help to unbind the item again. The item will need to be unbound again by using another Trade Unlock Potion.
- If you change your character’s name, your partner’s likeability towards that character will be reset.
Name Change Coupon Unaffected Features:
- Character name in your character information tab.
- Character name in your bank tab.
- Character name in your Friends List.
- Character name in the mailbox.
- Character name in Tara Auction, Taillteann Farm, and Royal Alchemist.
- Character name in Exploration Chronicles, Dungeon Rankings, Advancement Ranking, and Festia.
- Name of the character who found the Ruins
- Seal Breaker’s name.
- Any items signed by a Crafter.
- Character’s name on bound items. Bound items can still be equipped.
- Names on currently existing flyers.
- Names on the Offering Board in Pontiff’s Court.
- Notes that have been sent before.
During testing, we found details that were not reflected in the Marriage Info after a character's name is changed. If your character's name is changed, the new name will not be reflected on the Marriage Info or Marriage Title. Additionally, due to the nature of the system and the Wedding Ring item, all Wedding Ring items cannot be merged and must be removed. Though the ring will be removed, please be assured that this will not break the character or the character’s marriage status. Should you wish to divorce and re-marry, it may be necessary to perform a ‘Forced Divorce’ option through both spouses first. We sincerely apologize for these inconveniences.
: If a character’s name is over 16 characters, they cannot get engaged. This will be fixed at a later date.
Meet-Cute Bracelet Information:
We also found an issue where the Meet-Cute Bracelet effect did not work properly after the merge, and after character names were changed. As this affects many Milletians, all current Meet-Cute Bracelets will be removed, and the Peas in a Pod Gift Box will be distributed back to the character that originally opened the box. The Meet-Cute Bracelets will need to be traded to your preferred partner again after the merge. We apologize for any inconvenience this may cause. Name Changes requested after the merge will encompass the Meet-Cute Bracelet removal and return of the Peas in a Pod Gift Box.
Server Merge FAQ
Q: How long will maintenance last?
Please keep an eye out for our upcoming June 3rd merge maintenance post for more information.
Q: Will I be able to change my character name? Can I change my name back to my original name if it was changed?
We are working on providing a free name change to characters (human, elf, or giant) whose name was changed during the merge due to a duplicate name. Original character names changed by the merge can be acquired again at the time of a name change. However, depending on the timing of the name change application, there is a possibility that the character name used before can not be acquired again. More information on the Name Change Coupon is provided above, and more information on the sale of the Name Change Coupon will be announced at a later date.
Q: Will anything happen to our Friends List and Notes? Will these contents be wiped?
The Friends List and Notes will be merged and will not be wiped. In the case that the original sender's name is changed, the name change will be reflected on the Friend's List, but may not be reflected on the Notes Inbox.
Q: What happens to items that are character-exclusive if the character name is changed?
Items that are character exclusive (via upgrade, special upgrade, or enchant exclusive) will be able to be equipped as normal, even if your name was changed. However, if the item is currently unbound as a result of using a Trade Unlock Potion, the item will become re-bound to the character. Customer Support will be unable to help to unbind the item again. The item will need to be unbound again by using another Trade Unlock Potion, should you wish to trade it.
Q: Will the Meet-Cute Bracelet effect still work after a name has been changed?
Due to the special item attributes of the Meet-Cute Bracelet, the effect will not work. As this is the case, all current Meet-Cute Bracelets will be removed, and the Peas in a Pod Gift Box will be distributed back to the character that originally opened the box. The Meet-Cute Bracelets will need to be traded to your preferred partner again after the merge. We apologize for any inconvenience this may cause. Name Changes requested after the merge will encompass the Meet-Cute Bracelet removal and return of the Peas in a Pod Gift Box.
Q: What can we expect to happen to items stored in character inventories, pet inventories, and the bank? Will it be merged?
Items stored in a character's inventory, bank, and pet's inventory, will be merged. Your items will be available in their respective places after the merge maintenance has completed! For items stored in the Auction House, Dressing Room, Shop Marketplace, Item Shop (cash shop), and Point inventories, please see the below questions.
Q: What happens to items that are left in the Auction House?
Auction House contents will be merged, and any items currently left in the Auction House inventory can be retrieved after the merge. If you have items across servers on the Auction House, the items will be stored in the Auction House, and new listings cannot be posted until the items are retrieved.
Q: What will happen to items in the Dressing Room?
Duplicate items across characters on different servers on an account will be moved to the Point Inventory, when opening the Dressing Room for the first time after the merge. If you only play on one server, your Dressing Room contents will merge with all of the items intact.
The Point Inventory can hold up to 300 items. If the amount of duplicate items (across servers) is over 300, up to 100 items will go into the temporary inventory of your character. If the amount of the remaining duplicate items is over 100, the items will be dropped. We strongly suggest to place items in pets or bank storage if you believe you have over 400 duplicate items in the Dressing Room across characters on different servers on the account, so that any items are not lost. There is no guarantee the items can be recovered if they are dropped from the temporary inventory.
Q: What happens if I have a Shop in the Marketplace (formerly Housing)? What about the items that are left in the Shop Inventory?
The Marketplace contents will not be merged. The option to bid on a Shop has been temporarily turned off with the May 16th maintenance, and as of the May 30th maintenance, any currently leased shop contracts will expire before the merge date. Please retrieve any items placed in your Marketplace Shop Inventory or any items in the 'Retrieve Items' menu accessed through the Marketplace bank NPC before the merge date on June 3rd so that any items are not lost.
Any items that are lost during this time cannot be recovered. We apologize for any inconvenience.
Q: What happens to items that are left in the cash shop Item Shop Inventory?
The items in this inventory will not be merged. Please retrieve any items from the cash shop Item Shop Inventory before the merge date on June 3rd so that any items are not lost.
Any items that are lost during this time will require a support ticket.
Q: Will anything happen to my Family or Family Name?
Families will be merged. However, duplicate family names across the three merged servers will be changed to 'Family Name+Server Name', e.g. My Sweet Family+Mari.
Q: Will my Marriage Info be affected by the merge?
Marriage Info will be merged. However, if your character's name is changed, the new name will not be reflected on the Marriage Info or Marriage Title. Additionally, due to the nature of the system and the Wedding Ring item, all Wedding Ring items cannot be merged and must be removed. Though the ring will be removed, please be assured that this will not break the character or the character’s marriage status. Should you wish to divorce and re-marry, it may be necessary to perform a ‘Forced Divorce’ option through both spouses first. Note:
There is a known issue where if a character’s name is over 16 characters, they cannot get engaged. This will be fixed at a later date. We sincerely apologize for these inconveniences.
Q: What is the current limit on characters and pets? Will the merge cause me to be unable to use characters or pets if I've reached the max limit?
The merge will not affect your character limit, as the character limit is the same across the account. The current Character and Pet limit for an account is 300. An account may not have more than 300 total combined Characters and Pets. However, once an account has 200 characters on it, then only pets and partners may be created up to the 300 limit.
Q: Will inactive pets be renamed on Alexina? What about inactive characters across all servers?
Due to the technical intricacies outlined above, the inactive pet name clean-up has been postponed, and we are looking to free them up in the future for both Alexina and Nao.
Q: Will unused character and pet cards on the account be merged? What about pet whistles?
Yes, all unused character cards will be available on the account, as well as any pet whistles that may be in any character inventories. However, if you have any pet whistles stored in the cash shop Item Shop Inventory, please retrieve it from the cash shop before the merge date so they are not lost.
Q: After the merge to the Nao server, can I summon any pet regardless of which server they were originally created on?
All pet and partner characters created on the three merged servers on an account will be merged with their inventory and stats intact. You will be able to access all of your Mari, Ruairi, and Tarlach pets on the Nao server!
Q: Will the "New" server tag on the server list be added to Nao?
Q: How many channels will the Nao server have?
The Nao server will have 7 main channels like the Alexina server.
Q: Why isn't Alexina included in the merge? Will Alexina be merged in the future?
Once the merge is complete, the population of the Nao server will be similar to the Alexina server. The team is taking your feedback and we will re-evaluate our options for the future of the servers.
Q: Will the merge affect the Alexina server in any way? Will the UI and Hotkey reset also affect Alexina?
The merge, along with the UI and Hotkey reset, will not affect the Alexina server.
Q: Is there a safe location we can log off before the server merge because of the Seal Stones?
You do not need to log off in a certain location, as all locations can be accessed regardless of a Seal Stone's current status. If you need to move from a specific location for any reason, you may use 'Continent Warp' in the Actions menu, or the Traveler's Guide to travel to any Moon Gate or Mana Tunnel.
Q: Will Homestead Props placed in the homestead be merged?
Homestead contents will be merged, including favorited homesteads, homestead visitor's list, and all of your props placed inside of the homestead. If the Homestead was expanded using the Homestead Expansion Permit, the homestead will keep the expansion.
Q: How many Royal Alchemists can there be on the new server?
100 Royal Alchemists. The maximum amount of Royal Alchemists will not change.
Q: Will the merge affect my Ego Spirit Weapon?
Ego weapons will be merged with all stats intact, and can be used as normal after the merge!
Q: Will the Baltane Squire Special Unit be affected by the merge?
The Baltane Squire Special Unit will not be affected by the merge. You will be able to access your Special Unit and interact with your squires as normal after the merge!
Q: Will the contents of the Collection Journals be reset?
The various Collection Journals within the Character Info menu will be merged with your character's collections intact. However, the 'Master Chef' and the Master Chef's comments will be reset on the Cooking Journal.
Q: What happens to items and mail left in the mailbox?
All contents in the Inbox and Outbox of a character's Mailbox will be merged.
Q: Will the Commerce contents be reset with the merge?
A character's Commerce Merchant Rating will not be reset. However, the specific town's Commerce Trading Board Information will be reset.
Q: Will the Altruist Leaderboard be reset?
A character's current Altruist Points and Altruist Ranking will be reset.
Q: Will my Pon amount be affected by the merge?
The Pon amount will merge and can be accessed across all characters on an account.
Q: What will happen to the guild GP and the gold in guild banks? What about the Guild Title?
Guild GP and Gold stored in the Guild Stone will be merged. Any accumulated Play Points can still be converted into GP when visiting the Guild Stone after the merge. Any guilds that have a Guild Title will be able to use the Guild Title as normal.
Q: Will I still receive royalties for a MabiNovel that has been posted prior to the merge?
As the MabiNovel Bulletin Board has been reset, you may not receive these royalties. We apologize for any inconvenience.
Q: Will the Anniversary Milletian title change, or will the character creation date change when merged to the new server?
Your character creation date and your titles will all remain intact.
For the following questions, we currently do not have any information to provide.
- Q: Can the Friends List cap be increased?
- Q: Will the Guild War get another town for Guardian Guilds to represent in the future?
- Q: Are there plans to bring the Pet Name Change option in the future?
- Q: Will there be a server transfer option in the future for characters or pets?
- Q: Will Festia game winners be increased?
- Q: Can the Royal Alchemist cap be increased from 100?
Thank you for joining us in this journey, Milletians! Please reach out to us if you have further concerns through our Official Mabinogi Discord
, the Official Forums
, or please submit a ticket for account issues on our Support Portal
- The Mabinogi Team