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Every time being asked to use confirmation code

HelsaHelsa
Mabinogi Rep: 23,380
Posts: 5,769
Member
edited June 15, 2019 in Help
I recntly got a second computer. When I log into my account it asks me to enter the confirmation code sent to my associated e-mail. It does this EVERY time I log in. What is required to make it except my new computer without it keeping requiring this extra step?

Comments

  • DraechDraech
    Mabinogi Rep: 4,390
    Posts: 355
    Member
    Are you using a VPN, a proxy or some other form of online anonimity? (Private windows in browsers don't count, as that's another program) If so, that's your issue. It may also be that the system has a hard time recognizing your device. In that case, you'll need a support ticket for them to reset your account's authorized devices so that your current one will become "the first", and thus always authenticated.
  • HelsaHelsa
    Mabinogi Rep: 23,380
    Posts: 5,769
    Member
    I noticed a checkbox. I'll try checking it next time.