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When I selected a name for the free reindeer and clicked the create button I got a pop up window that said "Failed to create pet. Contact support." so I'm contacting support. My character is on the Alexina server. I don't know what other information you require to resolve this issue. Please let me know.
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However, contacting Support means to submit a ticket on the customer support page.
Make sure to file a ticket with Customer Support here: http://support.mabinogi.nexon.net/
Though it may take a few days to get a response, since it's the Holidays.
Most of the time if you are using a name in use it would give you, "This name is in use." But sometimes this error happens instead causing it to poof.
If this ever happens, just create a ticket and we will get you a new whistle!