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Reindeer Failed

TucciTucci
Mabinogi Rep: 200
Posts: 2
Member
in Technical Support
When I selected a name for the free reindeer and clicked the create button I got a pop up window that said "Failed to create pet. Contact support." so I'm contacting support. My character is on the Alexina server. I don't know what other information you require to resolve this issue. Please let me know.

Comments

  • KororeKorore
    Mabinogi Rep: 3,745
    Posts: 667
    Member
    That's strange, I've never heard of that message before.

    However, contacting Support means to submit a ticket on the customer support page.
  • IyasenuIyasenu
    Mabinogi Rep: 19,155
    Posts: 2,131
    Member
    edited December 25, 2016
    @Tucci
    Make sure to file a ticket with Customer Support here: http://support.mabinogi.nexon.net/
    Though it may take a few days to get a response, since it's the Holidays.
  • TucciTucci
    Mabinogi Rep: 200
    Posts: 2
    Member
    Thank you both! Formal ticket submitted!
  • GaeaGaea
    Mabinogi Rep: 38,245
    Posts: 5,965
    Member
    So just curious, the whistle was used and it disappeared, and the system failed to create the pet?
  • GMNkeonaGMNkeona
    Mabinogi Rep: 2,515
    Posts: 149
    Member, Administrator, Nexon
    This issue mainly happens sometimes when a name you are attempting to use is in use. To avoid this, you can check names beforehand in the pet creation window.

    Most of the time if you are using a name in use it would give you, "This name is in use." But sometimes this error happens instead causing it to poof.

    If this ever happens, just create a ticket and we will get you a new whistle!