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ok im pretty pissed

ChocokittenChocokitten
Mabinogi Rep: 1,080
Posts: 58
Member
in Help
JUST BOUGHT a set of fleet feet in auction for 27m and was in my hs doing dyes i get booted for channel maintinence and now theyre GONE

Comments

  • FluoretteFluorette
    Mabinogi Rep: 4,840
    Posts: 815
    Member
    Did you lose the gold?
    File a ticket to the support team and explain your situation. Use screenshots if you happened to take any before/after the maintenance.
  • HelsaHelsa
    Mabinogi Rep: 23,380
    Posts: 5,774
    Member
    Fluorette wrote: »
    Did you lose the gold?
    File a ticket to the support team and explain your situation. Use screenshots if you happened to take any before/after the maintenance.

    If the item was bought through the Auction House then there is a chance that the transaction is recorded on the server logs or if the server logs are thorough enough to show that the item was in your inventory just before the shut-down then you should be able to get this resolved. Failing that, you might be depending on the magnanimity of the support team.
  • ChocokittenChocokitten
    Mabinogi Rep: 1,080
    Posts: 58
    Member
    thanks guys. pretty sure it cant be fixed, but ik it happens.
  • GretaGreta
    Mabinogi Rep: 51,805
    Posts: 6,975
    Member
    Logged in after maintenance, did event daily, got new rare Homestead Shiny Snowflower Tree, got dc and rollback. Amazing.
  • FayeKaibaFayeKaiba
    Mabinogi Rep: 10,670
    Posts: 886
    Member
    File a ticket with support.
    Explain calmly and politely the situation.
    There is a very good chance you will get your money/items back.
  • KensamaofmariKensamaofmari
    Mabinogi Rep: 34,745
    Posts: 7,909
    Member
    edited December 19, 2019
    Be sure to give as much info as requested as long as it's not your login info.