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Lost Characters. Entirely.

DalinessDaliness
Mabinogi Rep: 200
Post: 1
Member
in Technical Support
Hi. I'm a bit of a vet, since I played for a full 3 years before taking a long hiatus. Now that I've returned and checked my characters, they're gone! What type of advice would you give me to A.) Get them back if it's even possible B.) Figure out WHY they were deleted or C.) Find a new game since there's not much of a chance to get a new character with the same skills, stats, and equipment.

This has been a bit of a let down. I was super excited to hop back into tir and play music for the masses, but now I guess I'll have to either start over or try to get them back. Not likely they'll just give them back

Comments

  • HardmuscleHardmuscle
    Mabinogi Rep: 13,135
    Posts: 2,554
    Member
    You need to make direct contact with support for this. :|

    https://support-mabinogi.nexon.net/hc/en-us/requests/new


  • NanocaNanoca
    Mabinogi Rep: 1,145
    Posts: 58
    Member
    Hardmuscle wrote: »
    You need to make direct contact with support for this. :|

    https://support-mabinogi.nexon.net/hc/en-us/requests/new


    No kidding, that's a serious issue.
    Hardmuscle
  • Darkpixie99Darkpixie99
    Mabinogi Rep: 8,660
    Posts: 1,704
    Member
    I believe that inactive characters could have been deleted at some point, I'm not 100% sure that Nexon NA did it, but I know for a fact that Nexon KR did indeed wipe a whole bunch of inactive characters. You either logged in with the wrong email, got hacked, or are the victim of a server cleanup.
    Either way, definitely contact support with your IGN and server.
  • BuffalosBuffalos
    Mabinogi Rep: 9,795
    Posts: 797
    Member
    I believe that inactive characters could have been deleted at some point, I'm not 100% sure that Nexon NA did it, but I know for a fact that Nexon KR did indeed wipe a whole bunch of inactive characters. You either logged in with the wrong email, got hacked, or are the victim of a server cleanup.
    Either way, definitely contact support with your IGN and server.

    I don't think such a purge ever happened here, as a few of my old accounts I barely touched still have their characters on them. Doesn't leave a lot of options on what happened, but hopefully customer support can help OP with this.
    Hardmuscle
  • smashleysmashley
    Post: 1
    Member
    I recently logged into one of my old accounts and had the same thing happen, I'm wondering if that's what happened to the characters I can't find.