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So, how good is Nexon with actually answering tickets you summit with a problem??? I have never sent a ticket that I can remember. I have logged in and out several times this weekend and have been on way over the 36 min time frame and still never received the reforge tool and the 4th Halloween coupon.
Comments
Did you make sure that you had enough space? If you had run out of space, items may go to temp inventory and drop.
Did you check all your inventory including soul stream inventory?
In terms of sending a ticket, the more information and details you provide, the easier the team will be able to resolve. Remember to have some patience as there are different teams working the system during different parts of the day.
For me most of the time, if I've already been logged on from the previous day, the items will appear within the first 20 minutes, usually between 3-5 min past Pacific midnight.
I'm guessing that there was a system glitch that others have also had where things didn't show up. I'm also guessing it you were on a channel that has been having issues lately.