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So today I bought the new doll bag gachas, actually pulled something good the Bhatair & Murielle Doll Bag Box right? Then, the bag disappears. Considering that, I waste my time going to nexon customer support thinking they'll actually fix something. Keep in mind, my mailbox has been broken for I think a year now and 4 tickets later still nothing so I don't know why im even frustrated at this point. This company needs to do better with their responsiveness to their players, why do I have to wait almost indefinitely for a doll bag I PAID YOU FOR and it disappeared because of YOU.
Comments
Sympathies.
And sit in office during holiday...
LOL nah...
I'm sitting in office on this holiday. Unfortunately, I don't work for Nexon.
Are they not responding to your tickets at all? Are you providing them with information they can work with (screenshots of proof, purchase history, etc.)?
On the other hand, if your tickets look anything like this disgruntled post here, maybe that is also a factor in not receiving a response.You may not like it, but try being a little courteous.
Considering your activity level here on Nexon property, which they therefore have a record of during self confessed work hours, I suspect that potential interviews with them in the future may feel somewhat . . . antagonistic.
Yep, trying to bully tech support only works on some rookie tech support agents and then only briefly in their career. The rest of the time it will only get you the precisely defined minimum required level of service and absolutely nothing more. The old aphorism: "you catch more flies with honey than vinegar" is definitely true with tech support.
If you don't have a screenshot you need to least show some effort and proof of what happened. Otherwise everything you are stating here could be hearsay and you might just be trying to score some free bags. However if you provided them the time of this issue they can check logs and replace your items. Show them transaction records too, if you have them.
I am pretty sure someone has already spat in your food at some point.
I remember working for Bank of America and if you threatened any inkling of legal action I immediately told you to hold and I would transfer you to the escalation unit where they would proceed to close your account and send you a check for your balance. That was my go to get out of this situation card. I almost prayed for it as REVENGENCE for customers screaming and yelling at me with their willful ignorance. I don't want your business and there are more than a 100 customers to replace you. No skin off my back. So you are best off being patient and polite.
You think we're power tripping, but honestly we're just over it before you even begin. XD
The staff have been really nice and I appreciate them very much.
Otherwise, considering everyone else has already commented about your apparent attitude so I see no reason to, good luck.
I think everyone on here knows it's the in game mailbox. Sarcasm was deployed very early on.
I dunno, I'm seeing about as much sarcasm here as transparency about why we haven't gotten paid name changes.
Something tells me they pushed that waaay to the back and are focusing more on the ego update and maaaybe G24?
Though I wish they would give us some updates on paid name change, I'm waiting for when the time is right to delete an alt who is holding a name for one of my active characters, especially since it can get stolen at any time.