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Unable to Change Character's Name
I have a character who I've been trying to change the name of since they announced they'd be selling name change coupons for 10,000 NX. At the time it said my character was ineligible and I assumed it was because my character was under the level requirements. However, I went in to try it again today and it keeps saying my character is "ineligible" and I can't seem to figure out why because she meets all the requirements. She's not in a guild or family, she's level 3000+ and I don't even know what a Cash Shop is, so there's no way I have anything in there. I've never changed her name before either so I'm confused as to why I can't change the name. My friend was able to do it on the day it released right before they took it down, but I still can't seem to get it to work. This is really frustrating me!
Any suggestions would be much appreciated. Thank you!
Comments
You can't buy a Name Change from the Name Change Submission Form - instead, you'll have to go buy it from the Cash Shop (the link you're trying to access that redirects you to the main page). Unfortunately, at this time, the paid Name Change coupons are not available, since they encountered an issue in-game. They'll be back soon, hopefully, so keep your eyes open for any announcement from Katherz.
No, free Name Change is still available if you've got coupons. It's only that OP doesn't seem to have purchased any yet, so they don't have the free Coupon for those affected by the name changes post-merge.
Thank you so much! I thought I was doing something wrong, but I'll go ahead and wait for them to get it back up and running then. Thank you so much!