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Finally received a response today and now I am even more livid.
I'm done. If I don't receive it, I'm going to call my bank and I'm done.
Nexon customer support is notorious but you were incompetent first by putting in the wrong address. Fair is fair so just be professional at least until it's sorted. If any employee of a company talked to you the way you talked to them, you would be calling to get them fired.
