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Anyone else get rolled back?
When I logged in today I noticed that my character seemed to have been rolled back to a point yesterday shortly after I had rebirthed. I lost about 60 levels, an entire rank of hillwen engineering, and I even still have all the potions I used while fighting red dragon yesterday. Oddly enough though it seems to be only my character that had gotten reset as items that I stored in pets during the lost time are still there, such as a gem of valor I found on a shadow mission yesterday. Wasn't a huge loss this time but it makes me kind of afraid of this happening again when I actually make some important progress.
Was wondering if this was just me or if this happened to anyone else? I already talked to one of my friends who I was playing with yesterday and he's fine (though he also hasn't logged out since then). I didn't put it a ticket or anything because I didn't screenshot all the skills, gold, and items I gained yesterday in detail and based on past experiences with nexon support it's "pics or it didn't happen" with them.
Comments
Sorry this happened to you
It's funny because they expect you to predict that stuff happening to you in advance or else it didn't happen at all. -_-
WHAT?! After so many years and mabi still have some secrets
I don't believe this statement is true. Many times in tickets I have sent, I have not included screenshots. Typically I only submit detailed explanations of any issues I am having, and from responses I have received I was always under the impression that Nexon has access to all logs associated with characters. Also, I believe in the ticket submission form (unless things have changed), it asks for the time of the incident/issue. I'm almost certain that as long as you give a reasonable time line of when you started noticing these issues they can go through your character logs and see if anything has not saved or has any errors. There's always the chance, they will not see anything, but it's better to know imo.
So, I would still submit a ticket. If this is happening to you, chances are it could be happening to more people, maybe some of us just haven't noticed. It's always good to submit tickets, that way if there is a bug/issue it alerts Nexon so they can look into it, not only for you, but this could benefit everyone else.
An MMO with a manual saving feature.
Neat.
Sure, let me just take screenshots of every single one of my skills, and inventories, and gold every single time I log off just in case they're gone when I log back in. Yeah that was sarcasm, but it honestly seems like what nexon support expects you to do. Every time this has happened to me and I reported it they told me that if I didn't have pictures of whatever was lost then they couldn't help me.
I've lost items before and all i did was submit a ticket, i had no screenshots but i still got all my items back. The customer support has got a lot better.
We've implemented a fix that will hopefully resolve this issue during today's Maintenance. Please let us know if you still encounter these roll backs again after today.
(:7
I can confirm I am still getting rolled back as of today.
They could help you by checking out your recent item log, they just choose not to. Especially if you don't provide enough information for them to narrow it down to the moment when the incident happened.