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Check your purchase history to make sure you definitely purchased it and also make sure you purchased it on the correct account (sometimes fellow players forget they are on an alt account, etc).
Also, by chance is the pet card appearing at your character login screen? I'm not sure if this is something like where you need to create the pet first and then the outfit bag will be in its inventory?
If it's nowhere to be found, definitely file a ticket with customer support about this issue if you haven't done so already. They are pretty quick at resolving issues like this.
Right now you can find most players on channel 1 (the current market channel). The population on our server has declined over the years, some going to other servers and others taking breaks from the game, etc, but imo it's still worth a return for any content you have missed out on.
Luna Online. It got shut down a while back (years ago) and idk if its back or not. It's very similar to mabi but I don't remember much since it was so long ago. I miss it though-
This was really the only other mmo next to Mabi that I stuck with over the years until they shut down. Then I found Celestia Luna.